Hi, thank you for calling Wiz Cleaners this is { Your First Name }. How may I help you?

I'm happy to give you a price estimate for your home. To make sure it's as accurate as possible, I'll need to ask you a few questions to learn more about your home and what your needs are.

SAME DAY SERVICE: Oh unfortunately we don't provide same day service, would you consider scheduling the service for another day? Maybe for tomorrow?

Is this the first time having our services?

Please provide me with your ZIP code to verify if we cover your area. *

Could you please provide your full name? (First Name) *

To address you properly.

Last Name *

When are you looking to have the service. *

How did you hear about us? *

To proceed with the estimate we kindly request your full address to verify the size of your home. Apt #? *

What's the total square feet of the property? *

Are you looking for a one-time cleaning or recurring service? (Frequency of Service)

Are you getting ready for any special events, have you done any renovations, or are you moving in or out? *

Listen for Keywords: Brand New Home, Renovations, Remodel.

ONLY for Moving and PC cleanings: Is your home furnished or unfurnished?

Have you cleaned the place after the renovation/project was done? If not, the PC quote applies.

What's the best EMAIL to send you the estimate in writing after our phone call?

# of Bedrooms *

# of Bathrooms *

# of Stories *

Have you used a professional cleaning service company in the last month? *

Ask more details on why they are looking for other options

Overall, how do you rate the conditions of your home on a scale of 1-10? (Mention the 4 options) *

Do you have pets? How many? *

Thank you, [Lead Name], for providing the details. Based on what you’ve shared, I recommend a:

INITIAL CLEANING: Customer decides if they want it to be a General Cleaning or a Deep Cleaning.

The initial cleaning allows us to thoroughly clean your home, setting the stage for regular maintenance. Because we’re unfamiliar with your home's condition, this cleaning usually takes longer and requires extra effort.

DEEP CLEANING: Our deep clean is a detailed, top-to-bottom service for your entire home. We tackle deep grime, hand-wipe doors, ceiling fans, baseboards, and more, and address any buildup in the bathrooms and kitchen.

__________________________________

GENERAL CLEANING: We focus on the basics, like bathrooms, floors, the kitchen, and general dusting. This includes scrubbing showers, tubs, toilets, and sinks, wiping down counters and appliances, cleaning mirrors, dusting furniture, mopping, and vacuuming floors. We won’t have time for detailed hand-cleaning of areas like baseboards, doors, and ceiling fans, but they will be dusted.

__________________________________

This applies to BOTH General & Deep Clean:

***BEDS: The above cleanings include making of all beds, ONLY 1 change of bedsheet is included. Additional change of bedsheets is extra.

***WINDOWS: We spot clean interior windows where there are visible smudges or fingerprints. To detail clean each window it’s an add-on. (ONLY post construction cleaning includes windows.)

***APPLIANCES: We hand wipe the exterior of the appliances, the interior will be an add-on. (ONLY moving cleaning include interior of appliances)

___________________________

MOVING CLEAN: Our Moving Cleaning is a deep clean that covers every corner of your home top to bottom. We focus on often-missed areas like doors, ceiling fans, and baseboards. Plus, we tackle buildup in the bathrooms and kitchen and clean inside cabinets, drawers, the fridge, and the oven.

Alternative, is Deep Clean does NOT include the cleaning of inside cabinets, drawers, closets, the refrigerator, and the oven.

________________________________

PC CLEANING: Our Post-Construction Cleaning is a detailed top-to-bottom clean of your home’s interior. We dust walls, hand-wipe doors, ceiling fans, baseboards, and more to remove as much dust as possible. We also clean inside empty cabinets, drawers, closets, and interior windows.

(Exterior cleaning of windows is an add-on and we only do them as long as they are accessible.)

Does this sound like it meets your needs?

WHEN PROVIDING MORE THAN ONE OPTION: Which option describe best what you need?

If needed you can pause here to gather the quote: May I put you on hold for a minute while I gather your quote? OR Make small talk in the meantime.

Before we talk about pricing, let me quickly share a few reasons why Wiz Cleaners is the right choice:

We’re fully insured and bonded for your peace of mind.
Our cleaning technicians are our employees, not subcontractors. They undergo thorough background checks and professional training.
We use non-toxic products that clean and disinfect, keeping your home safe and healthy.
With our recurring services, there are no contracts—you can cancel anytime.

Okay, so based on the details provided the {type of service} cleaning for your home ranges from $______ to $______ for the first-time cleaning.

We provide a range since we never been in your home the conditions are unknown. Final price depends on the scope of work and conditions upon us arriving.

(Continue talking if they express wanting recurring services. If not, skip to question)

Of course, the price is less when you go with recurring service. For your home, the {frequency they mentions} price is ONLY around $______ to $______.

END QUESTIONS:

Would you like to reserve your cleaning date?

Do you have a cleaning date in mind?

Estimate Provided (COPY here all the prices showing on calculator.) *

Check the schedule for availability and confirm a day and time with the client. Set up their booking in MioCommerce. When you reach the payment section and receive the payment, RETURN to the script to finalize the booking process.

Best Phone Number to reach you? *

Is there FREE Parking available for our techs? *

How do we access the premises? *

Script to Book

We require two things to reserve a cleaning date.

1. A Credit Card on File: We only charge on the date of the cleaning.

(Must get while on the phone - As last resource, offer to send the link via email for them to add manually. MENTION the Link expires in 24 hours.)

2. Acknowledgement of Our Company Policies: We send out a document outlining a few of our terms of service for you to review and sign.

Upon completion of these two things your cleaning is considered confirmed.

I am ready for the card when you are.

Script When Scheduled: Discuss with client before ending your call if they booked.

Thank you for choosing us to serve you! Before we wrap up, here are a few important details:

Arrival Window: While we aim to arrive at your scheduled cleaning time, there’s a 45-minute window before and after to allow for any traffic or unexpected delays.
Trash Bag Replacement: If you’d like us to replace trash bags in the kitchen or other areas, please leave the new bags on the kitchen counter. This helps our team access and replace them efficiently. We appreciate your help!
Closet Cleaning: For your privacy, our technicians won’t clean closet floors if the doors are closed. If you'd like your walk-in closet floor cleaned, simply leave the door open as a signal to the team.
Special Requests: Is there any specific area or concern you'd like us to focus on during this visit?

Great, your booking is scheduled! Just a quick reminder to review and sign the terms I’ll send to your email shortly so we can confirm your cleaning. If you don’t see it, please check your spam/junk folder, as sometimes it may end up there. Feel free to reach out if you have any questions or concerns.

Thank you again, and have a wonderful day!

Phone Call Notes *

Booking Notes *

Language Spoken *

What kind of location is this? *

Was a Estimate Provided? *