Hi, thank you for calling Wiz Cleaners this is { Your First Name }. How may I help you?

I am happy to provide you with a estimate for your space. To ensure we can assist you with your needs, I will ask you a few questions to gather additional details about your needs.

SAME DAY SERVICE: Oh unfortunately we don't provide same day service, would you consider scheduling the service for another day? Maybe for tomorrow?

Is this the first time having our services?

Please provide me with your ZIP code to verify if we cover your area. *

Could you please provide your full name? (First Name) *

To address you properly.

Last Name *

Company Name? *

If you move forward with our services, what day and time of the week would we be able to clean? (Make a note below of their preference)

Confirm we can service it Mon - Fri? / Operation Hours: Mon - Fri. 6am - 3pm.

When are you looking to have the service.

How did you hear about us? *

Are you looking for a one-time cleaning or recurring service? *

Are you getting ready for any special events, have you done any renovations, or are you moving in or out? *

Listen for Keywords: Brand New Space, Renovations, Remodel.

ONLY for Moving and PC cleanings: Is your space furnished or unfurnished?

Have you cleaned the place after the renovation/project was done? If not, the PC quote applies.

What's the property's Address? *

What's the best EMAIL to send you the estimate?

Total Square Feet of the Space? *

Have you used a professional cleaning service company in the last month? *

Ask more details on why they are looking for other options. Make a note of their response.

Okay, in order for us to provide you with an estimate we must schedule a in-person estimate to be able to understand the scope of work required, and provide you with the most accurate estimate. What’s a date and time this/next week that works best for you, and I will check our availability.

Make sure to ask for: The name of the person to ask for when the estimator arrives (add to notes), best phone # to reach them, and about parking.

Best Phone Number to reach you?

Is there FREE Parking available? *

How do we access the premises? *

What kind of location is this? *

Language Spoken *

Thank you, [Lead Name], for providing the details. I will quickly share a few reasons why Wiz Cleaners is the right choice:

We’re fully insured and bonded for your peace of mind.
Our cleaning technicians are our employees, not subcontractors. They undergo thorough background checks and professional training.
We use non-toxic products that clean and disinfect, keeping your space safe and healthy.
With our recurring services, there are no contracts—you can cancel anytime.

Script When Scheduled: Discuss with client once they have scheduled a in-person estimate before ending the call:

Thank you for the opportunity to serve you. Before we end our call please know that:

We have a 45-minute arrival window before and after your scheduled cleaning time. Our goal is to arrive right at the scheduled time, but this window helps account for any traffic or unexpected delays.

Phone Call Notes *